Shipping and Returns
Shipping
Europe deliveries:
Updated 21st June
All EU orders we will not be covering cost of all taxes and duties to countries within the EU. This is a trial so please get in touch with your experience so we can delivery to our lovely customers as easy as possible.
We are still shipping to Europe through UPS courier only. Since the UK left the EU the rates have increased due to the extra paperwork. We are still subsidising this but have had to increase our shipping rates. There are also some delays currently due to Brexit and Covid-19. We appreciate your patience at this time.
Unfortunately for the rest of the world we are unable to cover the costs of taxes and duty. The customer is responsible for these costs and will be contact by UPS to pay directly. For any further information please contact us at info@zohrehv.com.
UK Shipping Costs
Royal Mail 48 Hour Tracked service - £4.95 or free on orders of £150 or more
DPD Next Day Delivery (Mon-Fri, latest order 1pm) £8.95. A Pin number will be sent via text message day of delivery that required by delivery driver for delivery.
International Shipping Costs
Republic of Ireland - UPS Courier Signed and Tracked - 3 working days £14.95 (Local taxes covered by ZV)
Europe - UPS Courier Signed and Tracked - 3 - 5 working days £19.95 (Local taxes covered by ZV)
USA - UPS Courier Signed and Tracked - 5-7 working days £19.95 (excluding any local taxes, we cannot cover these)
Australia and New Zealand - UPS Courier Signed and Tracked - 7 working days £44.95 (excluding any local taxes, we cannot cover these)
Rest of World - UPS Courier Signed and Tracked - 7 working days £34.95 (excluding any local taxes, we cannot cover these)
*We regret that we are currently not able to ship to Portugal and Russia.
**Please note that parcels returned to Zohreh V. due to customers refusal of package are due to import and duty charges. The customers will be responsible for paying any additional charges that may occur (postage and return cost). The amount will be deducted from the refund amount once the parcel reaches our warehouse.
Returns
Our returns policy is 14 days from the date you received your item for a a credit note or refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are unable to offer exchanges unless it is for the same ring in a different size. Please mention this on the returns form.
To complete your return, please print the below returns form and send with your return to C/O FUSION 3PL, ZOHREH V. JEWELLERY, BLOCK 7, UNITS 1, 2 AND 3, VESTRY ROAD, SEVENOAKS, TN14 5EL
Returns will be processed within 5 working days of receiving your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. We cannot check every return immediately, but if you have not received your refund within this period please contact us at info@zohrehv.com.
As we are a new, small business we cannot cover return shipping costs. Initial shipping costs are also non-refundable. If you receive a refund, the cost of the initial shipping charge will be deducted from your refund. This also applies if you ordered multiple items with the value over £195 and received free delivery but the items kept are now under this value. If you request an exchange (only possible for different sizes of rings) you will need to pay the shipping cost again. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. As our items are of value we recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for returns that do not reach us.
Any taxes or duties that are charged on the return of any item will be debited from your refund amount.
We will not accept responsibility for any lost parcels where delivery is refused if the correct address as given to us is used. If delivery is refused from an international location and taxes are charged on receipt back to us, they will be debited from your refund amount.
All our items come with a one year warranty from purchase for any breakages caused by manufacturing faults. Our warranty does not cover lost or stolen jewellery. In order to claim repairs or replacements, affected item/s are required as a proof of breakage/faulty condition.
