Refund policy

Our returns policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are unable to offer exchanges unless it is for the same ring in a different size. Please mention this on the returns form.

To complete your return, please print the below returns form and send with your return to C/O FUSION 3PL, ZOHREH V. JEWELLERY, BLOCK 7, UNITS 1, 2 AND 3, VESTRY ROAD, SEVENOAKS, TN14 5EL

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. If you have not received your refund within this period please contact us at info@zohrehv.com.

As we are a new, small business we cannot cover return shipping costs. Initial shipping costs are also non-refundable. If you receive a refund, the cost of the initial shipping charge will be deducted from your refund. This also applies if you ordered multiple items with the value over £195 and received free delivery but the items kept are now under this value. If you request an exchange (only possible for different sizes of rings) you will need to pay the shipping cost again. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. As our items are of value we recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for returns that do not reach us. 

We will not accept responsibility for any lost parcels where delivery is refused if the correct address as given to us is used.