Refund policy

Our returns policy is 14 days from the date you received your item for a a credit note or refund.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are unable to offer exchanges unless it is for the same ring in a different size. Please mention this on the returns form. Returns period is extended over Christmas. Any items bought after 5th Dec you have until 8th January to return. 

Please note sample sale items are non-refundable. 

To complete your return, please print the returns form and send with your return to C/O FUSION 3PL, ZOHREH V. JEWELLERY, BLOCK 7, UNITS 1, 2 AND 3, VESTRY ROAD, SEVENOAKS, TN14 5EL

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. If you have not received your refund within this period please contact us at

As we are a new, small business we cannot cover return shipping costs. Initial shipping costs are also non-refundable. If you receive a refund, the cost of the initial shipping charge will be deducted from your refund. This also applies if you ordered multiple items with the value over £195 and received free delivery but the items kept are now under this value. If you request an exchange (only possible for different sizes of rings) you will need to pay the shipping cost again. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. As our items are of value we recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for returns that do not reach us. Any taxes or duties that are charged on the return of any item will be debited from your refund amount.

We will not accept responsibility for any lost parcels where delivery is refused if the correct address as given to us is used.

Please note we cannot retrospectively refund if price changes after order. 

All our items come with a one year warranty from purchase for any breakages caused by manufacturing faults. Our warranty does not cover lost or stolen jewellery. In order to claim repairs or replacements, affected item/s are required as a proof of breakage/faulty condition.

Extending returns period

Any orders after 5th December can be returned until 8th January 2024.