Admin & Customer Service Assistant Full Time Role

We are looking for a warm, friendly and positive individual to join our small team. Zohreh V. is a small but growing Jewellery brand specialising in affordable solid gold and sterling silver, ethically made Jewellery.

 

About You:

  • Passionate and excited about Jewellery and working within a small team and business.
  • A competent and natural communicator who is super personable.
  • Enjoys building relationships and providing a personalised customer service.
  • Process driven, highly organised and thrives working in a fast paced environment.
  • Embraces responsibility and comfortable working from home and managing own workload.
  • Loves multi-tasking and making to do lists!
  • Compassionate, patient and with a positive outlook.

 

The Role:

  • Day to day managing of the product administration including liaising with our warehouse and suppliers on orders, chasing deliveries and ensuring product launches run on time.
  • Daily management of website to include copywriting, creating new product pages, uploading new imagery.
  • Liaising with photographers to ensure all new lines are shot prior to launches.
  • Liaising with partners in Hatton Garden, London which includes weekly visits.
  • Managing our Customer Service which includes an email account as well as our website instant chat within office hours.
  • Helping customers with any styling advice or help with their orders including any issues with post/couriers.
  • Taking bespoke orders from customers and sending invoices.

 

What You Will Bring To The Role:

  • Highly organised, efficient, accurate and thrives on multi-tasking.
  • Friendly, personable with excellent communication skills.
  • High attention to detail and with a problem-solving outlook.
  • Previous customer service experience.
  • Must be competent in Microsoft office all packages especially excel.
  • Ideally (not required) experience working at an online business and with Shopify platform.
  • Driven and self-motivated as this is a working from home role.
  • Willingness to contribute and be adaptable to changing needs of a small business.
  • The role is admin driven however a passion for jewellery is desired.
  • A team player who enjoys working within a small creative team within a new business.
  • Must be London based.

 

Details:

Full time contract, working hours 9am-5.30pm Monday to Friday. £21k per annum. Working from home role but must be London based for weekly visits to partners in Hatton Garden.

 

How To Apply:

If this sounds perfect for you, please send your CV with a cover letter outlining previous experience to alice@zohrehv.com. Applications close on 20th May but we might start interviewing sooner so please apply as soon as possible.